Customer service is all about how you make the entire experience for the customer. Excellent customer service means going above and beyond his or her expectations. Dictionary definition defines customer service as “the provision of service to customers before, during and after a purchase”. In my dictionary, ‘Great’ is defined as “a quantity considerably above average”.
It means thoroughly listening to your customers when they tell you what they need.
Also, it equals offering support when your customer may be a little bit in over their head. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the. For example, I recently flew home to be with my father during a serious surgery and had to rent a car. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. That’s a heavy definition, I know. Communicate regularly so that you are aware of problems or upcoming needs.
Make Customers Feel Important and Appreciated: Treat them as individuals.