Dialed number identification service

The client may use this information for call routing to internal destinations or activation of special call handling. This number (or service ) is referred to as DNIS. If you have multiple 8or 9numbers to the same destination, DNIS tells which number was called. This is important for companies that have different numbers for different areas of support and service even though all the calls are handled by the same call center.

What is the difference between DNIS and Ani?

What does dialed line identification stand for? It is usually used with 8and 9numbers, where there are several different numbers that go into the same public exchange (PBX) system. Dialed Number Identification Service (DNIS) This tells the receiving PBX which number was called.

DNIS operates much like direct inward dial (DID) or direct inward dialing service , and when used with toll-free lines , it enables the PBX to determine which toll-free number was dialed and to route the call to the proper agent or agent group. In this scheme, the firm may have several advertised 8or 9numbers (each with its own DNIS number ) for different products or offers but only a. This is the name that displays to agents when presenting calls to them if the option to display the DNIS instead of the calling number is enabled for. This is useful in determining how to answer an inbound call.

Throughout the video we offer a detailed look into how to create a DNIS entry and when to use DNIS. For example, a company may have different numbers for different areas of customer support. Returns the current state of the call.

Possible values include the following values: established , disconnected , failed , queued , unreachable , noanswer , and busy. Experience our consultative approach to discovering solutions that best meet the needs of your business. Definition: DNIS is a feature of 8and 9lines that provides the number the caller dialed to the receiving switch. Using DNIS capabilities, one trunk group can be used to serve multiple applications.

This way if a caller sees an incoming call, they will recognize the number as the same one they used to reach the Call Center. DNIS abbreviation stands for Dialed-Number Identification Service. We support main locations and satellite sites.

Indicates the name of the queue where call is received. A PBX often receives calls on the same port that were dialed to different 8or 9numbers, and the DNIS data contains the dialed number so that the PBX can track the call. ANI (Automatic Number Identification ) is Originating party number or caller ID.

IVR Analytics Feature. Advanced routing Improves the customer experience by giving the appropriate call routing options to customers, including dialed number identification service , menu selection, automatic number identification , customer, time of day, calendar service level, priority and skills-based routing.

DNIS allows the called party to see the number the caller dialed , i. The number starts with (which is a premium rate service ) You receive a text from a number you don’t recognise, but which sounds like it’s from a friend. If you return a missed call, a recorded message asks you to dial a different number (often starting with 09) but the cost of the call is not clearly stated. CLID provides the number from which a call originates.

DNIS provides the number that is dialed. Stands for automatic number identification. This is also useful in determining how to answer an inbound call.