Find the help you need with Optus. Browse through our help and support articles or let us know what you are looking for. In total, there are ways to get in touch with them. I was about to leave Optus for another provider after my experience today. I chatted to different people, the new chat system is the most annoying chat service I have ever used.
NBN order update on Optus App says we will be contacted today, but nothing.
Three times and three different team members tried to put me throu. I would call support. You can check allowances, make payments, top-up and find out your contract end-date without talking to an advisor.
Shortcut: Wait for an agent. Average Customer Rating. Website: Optus Website Optus Customer Service. The only way to contact Optus is through a chat.
I spend an hour on chat because the Optus agent response was super slow.
I think one agent is chatting with customers at one time. This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. You can also visit their website where Optus staff are available for a live chat service. Yes, rubbish customer service constantly. Yes, OPTUS is 2nd only to Foxtel for customer service in practice (nice verbal promises, lovely apologies, nice words as an intent - but not backed up by any care in real life to either fix problems as they occur, admit mistakes or show any real sign through action, that they care).
Looks like another online useless chat with another useless Optus person will be happening tomorrow. What a bizarre experience it’s been. Today calling of customer care is boring so people like to chat online. So if you want to chat with Vodafone for any question then continu read. American Express Global Customer Service Barometer said that the top US online retailers responded only to of customer tweets.
Bean proved 1percent reliable responding to every single tweet within hours. Live chat customer service. Archive View Return to standard.
Nice to have something good to say about Optus customer service for a change! Online chat is no different, so make sure you know how to respond when a customer engages you online. For more great videos like this. Helping our customers stay home and connected together.
You can view our range of customer support initiatives during COVID-19.
My Vodafone is the easiest way to manage your account from home as we deal with a high number of calls as a result of the impacts from COVID-19. I noted that their online sales were still contactable right through the lockdown, why not customer support. And its not April fools day. No humans to talk too was the number one complaint of Optus customer feedback surveys. Chat with Us Sign into your Ticketmaster account.
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