Optus phone customer service

Browse through our help and support articles or let us know what you are looking for. Shortcut: Wait for an agent. Average Customer Rating.

It deals with matters such as getting starte billing, managing your service , returns, coverage, travel. One of the items I’m always reinforcing with my team is personal ownership.

It’s impossible to give everyone the autonomy to fix any problem, but making sure anyone in contact with the client takes personal ownership of the problem, and. Optus Special Assistance Service. I learned how to provide a long distance service and able to help the person on the other side. However we had to complete a weekly review on our customer service.

I have ever experienced. Submit your complaint or review on optus. Told them I’m moving.

Failed to disconnect my old number. We want you to get the most out of your current communications investment. Migrating to a new system is always a huge decision.

Our Lifecycle Extension Services allow you to extend the life of your current communications system which gives you the ­flexibility to design, implement and migrate to a new system, when the ROI makes sense for your. For example, look at our Playstation Customer Service page. Or take a look at our Comcast Customer Service page.

Yes, rubbish customer service constantly. Yes, OPTUS is 2nd only to Foxtel for customer service in practice (nice verbal promises, lovely apologies, nice words as an intent - but not backed up by any care in real life to either fix problems as they occur, admit mistakes or show any real sign through action, that they care). It will integrate with existing Housing Management Solutions, generating significant efficiencies and cost savings for landlords in both the social and private rental sectors. As the rental market continues to change, customer service will be a key area of judgement.

Through our years of proven experience, we’ve learned how to simplify nationwide installations, provide scalable support services for thousands of locations at a time and help clients make the right technology decisions for their business. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.

Compile reports on overall customer satisfaction. Handle changes in policies or renewals. I was then put through to Business Customer Service and put on hold.

At the minute mark, the call was simply disconnected without me speaking to anyone in Business Customer Service. Online chat, they call me, disconnect me times, transfer me to someone else via chat, they cant help me, ask me to call a number - THEY ARE CLOSED! On hol get transferred to customer service , customer service tell me that it needs to be done in store.

Whether you are a prepaid or postpaid customer , you will be required to contact the carrier to do so. For unlocking fees see optus. Usage Alerts: Are sent to you in real time although delays may occur from time to time.

You should not rely solely on the alert service to monitor your usage.